At o9 bet, your privacy is not an afterthought — it is built into how we operate. This policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over your own information. We keep things plain and straightforward, because you deserve to know.
Six commitments we make to every player on the o9 bet platform.
All personal and financial data stored on o9 bet servers is protected with industry-standard encryption. Your account details, transaction history, and identity documents are never stored in plain text.
o9 bet does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data stays within the o9 bet ecosystem and is used only to operate your account.
You can request a full copy of the personal data o9 bet holds about you at any time. Submit your request to [email protected] and we will respond within 30 days.
You may request deletion of your personal data when you close your account, subject to legal retention requirements. o9 bet will confirm deletion within 30 days of a valid request.
All payment data processed through bKash, Nagad, and Rocket is handled via encrypted channels. o9 bet does not store full payment credentials on its own servers.
Promotional communications from o9 bet are always opt-in. You can unsubscribe from marketing messages at any time through your account settings or by contacting support directly.
o9 bet is an online gaming platform operating at https://o9-bet.app, serving players primarily in Bangladesh. When this Privacy Policy refers to "o9 bet", "we", "us", or "our", it means the o9 bet platform and the team responsible for operating it.
This Privacy Policy applies to all users of the o9 bet website, mobile platform, and any related services. It covers how we handle personal data collected through account registration, gameplay, transactions, and any other interaction you have with the o9 bet platform.
Data Controller: o9 bet is the data controller for all personal information collected through the platform. For any privacy-related queries, contact us at [email protected].
o9 bet collects only the data that is necessary to operate your account, process transactions, and comply with legal obligations. We do not collect data for the sake of it. Below is a breakdown of the categories of personal data we may hold about you.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Account verification and KYC compliance |
| Contact Data | Mobile number, email address | Account communication and support |
| Financial Data | bKash/Nagad/Rocket account reference, transaction history | Processing deposits and withdrawals |
| Technical Data | IP address, device type, browser, operating system | Platform security and fraud prevention |
| Usage Data | Games played, bet history, session duration | Responsible gaming monitoring and platform improvement |
| Communications Data | Support chat logs, email correspondence | Customer service and dispute resolution |
o9 bet collects personal data through the following channels:
When you register an account on o9 bet, you provide us with identity and contact information directly. Additional data is collected when you make deposits or withdrawals, contact our support team, or respond to surveys and promotions.
When you use the o9 bet platform, we automatically collect technical data including your IP address, device identifiers, browser type, and session activity. This data is collected through cookies, server logs, and similar tracking technologies. See Section 7 for more details on cookies.
In some cases, o9 bet may receive data about you from third-party identity verification providers or payment processors as part of our KYC and fraud prevention processes. This data is used solely for verification purposes and is not used for marketing.
Every piece of data o9 bet collects has a specific, legitimate purpose. We do not use your data in ways that are inconsistent with the reasons it was collected. Here is how we use the information we hold about you:
No Profiling for Sale: o9 bet does not build profiles of your behaviour for the purpose of selling that data to advertisers or data brokers. Usage data is used internally to improve your experience on the platform.
o9 bet processes your personal data on the following legal grounds, depending on the specific purpose:
Processing your identity, contact, and financial data is necessary to fulfil our contract with you — that is, to operate your account, accept bets, and process payments. Without this data, we cannot provide the o9 bet service.
Certain data processing activities, such as identity verification and transaction record-keeping, are required by law. o9 bet retains this data for as long as legally required, even after your account is closed.
o9 bet processes technical and usage data on the basis of legitimate interests, including platform security, fraud prevention, and service improvement. We ensure that these interests do not override your fundamental privacy rights.
Where we rely on your consent — for example, to send marketing communications — you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
o9 bet does not sell your personal data. We share data only in the limited circumstances described below, and only with parties who are bound by appropriate data protection obligations.
To process your deposits and withdrawals, o9 bet shares necessary transaction data with payment service providers including bKash, Nagad, and Rocket. These providers process your data in accordance with their own privacy policies and applicable financial regulations.
For KYC purposes, o9 bet may share identity documents with third-party verification services. These providers are contractually prohibited from using your data for any purpose other than identity verification on behalf of o9 bet.
o9 bet may disclose personal data to law enforcement agencies, regulatory bodies, or other authorities when required to do so by law, court order, or in connection with the prevention or detection of fraud and other criminal activity.
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy terms that will apply going forward.
No Third-Party Marketing: o9 bet never shares your contact details with third-party marketers. Any promotional communication you receive will come directly from o9 bet and only if you have opted in.
o9 bet uses cookies and similar technologies to keep the platform running smoothly, remember your preferences, and understand how players use the site. Here is a breakdown of the types of cookies we use:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential Cookies | Keep you logged in, maintain session security, enable core platform functions | No — required for the platform to work |
| Analytics Cookies | Understand how players navigate the platform so we can improve it | Yes — via browser settings |
| Preference Cookies | Remember your language, display settings, and other preferences | Yes — via browser settings |
| Security Cookies | Detect suspicious activity and protect against fraud and bot access | No — required for account security |
You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the o9 bet platform.
o9 bet retains your personal data for as long as your account is active and for a period after closure as required by law or legitimate business need. The general retention periods we apply are as follows:
When data is no longer required, o9 bet securely deletes or anonymises it so that it can no longer be linked back to you as an individual.
As an o9 bet player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
You can request a copy of all personal data o9 bet holds about you. We will provide this in a clear, readable format at no charge.
If any of the data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For basic account details, you can update these directly in your account settings.
You may request deletion of your personal data when it is no longer necessary for the purposes it was collected, or when you withdraw consent. This right is subject to legal retention obligations — we cannot delete data we are legally required to keep.
In certain circumstances, you can ask o9 bet to restrict how we use your data — for example, while a dispute is being resolved. During a restriction, we will continue to store your data but will not actively process it.
You have the right to object to processing based on legitimate interests, including any profiling we carry out for responsible gaming monitoring. You also have an absolute right to object to your data being used for direct marketing at any time.
Where processing is based on your consent or a contract, you can request that we provide your data in a structured, machine-readable format so you can transfer it to another service if you wish.
How to Submit a Request: Email [email protected] with the subject line "Privacy Request" and describe what you would like us to do. We may need to verify your identity before processing the request.
The o9 bet platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has registered an account, we will immediately close the account, delete all associated data, and refund any deposits made, subject to verification.
If you believe a minor has accessed the o9 bet platform, please contact us immediately at [email protected] so we can take appropriate action.
o9 bet takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, or misuse. These include:
While we take every reasonable precaution, no online platform can guarantee absolute security. If you suspect your account has been compromised, contact o9 bet support immediately and change your password.
Stay Safe: o9 bet will never ask for your password via email, chat, or phone. If you receive a message claiming to be from o9 bet and asking for your login credentials, do not respond — report it to support immediately.
The o9 bet platform may integrate with third-party services such as payment gateways and identity verification providers. These services operate under their own privacy policies. o9 bet is not responsible for the privacy practices of third-party providers, but we only work with partners who meet our data protection standards.
We do not embed third-party advertising networks or social media tracking pixels on the o9 bet platform. Any analytics tools we use are configured to anonymise data wherever possible.
o9 bet may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make significant changes, we will notify registered players via the contact details on file and update the "Last Updated" date at the top of this page.
We encourage you to review this policy periodically. Continued use of the o9 bet platform after any update constitutes your acceptance of the revised policy. If you disagree with any changes, you should stop using the platform and contact support to close your account.
If you have any questions, concerns, or requests relating to this Privacy Policy or how o9 bet handles your personal data, please get in touch with our team. We are available 24 hours a day, seven days a week.
For matters related to account self-exclusion or responsible gaming, please visit our dedicated Responsible Gaming page. For the full terms governing your use of the platform, see our Terms and Conditions.